For Your Comfort. Here our House Rules and Services

Dear guests, to ensure safety and comfort of the Studio and villa guests during their stay, we have clarified some guidelines.

Room check in is from 2 p.m. Check out is until 11 p.m.

Guests are given the set of keys upon registration at the reception and are kindly asked to lock the rooms. 

Guests are required to handover their keys to the receptionist upon departure. If guests lose or do not return the keys they are obligated to pay the penalty of € 25,–

The Studio or Villa can only be used by guests who are duly registered at the reception with a valid identity document.

From 21:00 to 07:00 hours is the time of night peace. We invite every guest to be careful during this period and not cause noise that can disturb other guests.
Disturbing other Guests is not allowed. Sunsan Studio keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.

We assume that the Guests are familiarised and fully understand the Sunsan House Rules at the beginning of their stay.

For your convenience we have provided a safe deposit box, located under the sink in your room. Hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception. We suggest you to double check safe deposit box in your room upon your departure from The Sunsan Studio.

All rooms have air conditioning. Please note that air condition will work even if windows are opened or if
windows are not properly closed. Please be careful with using the Air Conditioning, Electricity is very expensive in Sri Lanka.

Sunsan Studio is entirely non-smoking. In case of non-compliance with this rule, Hotel is obliged to charge the penalty of € 70,– according to the local Law.

 It is not allowed to take property out of the Studio Apartment. (towels, bathrobes, inventory, utensils, etc.); Missing or damaged products will be charged to your final invoice. 

Please do not throw any toilet paper, Paper Towels or Feminine Products into the toilet. This will block our sewage system.

Wi-Fi High Speed internet is free and available in entire premisses. Password is provided at the Reception.

Linen is changed every third day. Used towels are changed daily.
In our Studio and Villa DO NOT DISTURB sign has been provided. Our rule is that this sign cannot be displayed longer than 24 hours. After this time, we will reserves the right to enter the Studio or Villa due to Safety and Security reasons.

It is not allowed to take explosive, weapons, inflammable materials or other dangerous chemicals in to the Studio or Villa.

It is not permitted to use hot plates, electric heaters or any other heater device.

For your convenience Sunsan Studio has arranged the parking in front of our premisses. Sunsan takes no responsibility for any damage or loss of your vehicle on the parking.

Airport transfers are available 24 hours. The price for this service is approx. € 70,–. for a one way from CMB Airport to Sunsan Studio or vice versa. (please notify us at least 48 hour before arrival / departure for this service)

For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to Sunsan Studio Pvt. Ltd.

Guests may have visitors in their rooms which must be registered at the Reception. Visits are allowed until 8 p.m. and in case of extended visit (after 8 p.m.), Sunsan will charge additional amount of 15 euros including VAT per person per night, as a supplement for the next guest.

Payment guarantee is required. In case of a long stay the services are to be paid on the weekly bases.
Payments are in local currency according to the official average rate of National Bank of Sri Lanka on the arrival day.

All departures after 12 p.m. will be considered as late departure and additional cost of € 5,– per hour will be applied to Guest’s account. If departure is after 6 p.m. an extra night, will be charged.
Please check for details with Reception.

If during your stay, for whatever reason, you need to check out earlier, it is necessary to inform Reception 24h prior departure. Otherwise full night stay with breakfast will be charged.

In case of cancellation of further Guest stay by the Hotel caused by misbehaviour and disrespect of Sunsan Rules, Sunsan reserves the right to charge for full length of stay as per reservation.

Your Minibar is filled daily with fresh drinking water. 

If you require laundry services from Sunsan, please contact our reception desk. 

In case of fire alarm, please follow instructions from the evacuation plan attached on the inside of your main room door.

It is not allowed to take out from the hotel the room inventory (pillows, blankets, towels).

If you have any suggestion for our service or if you have any technical problem in your room, please be free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when Sunsan has no chance to react, those situations will not be considered as a reason for accommodation rate discount.

We wish you a very pleasant stay at Sunsan Studio!